This document describes all enhancements and bugs fixed in the above product version. Web Info: To register RealPresence Trio solution with Skype for Business, see RealPresence Trio with Skype for Business - Deployment Guide at RealPresence Trio. Cumulative Update 10 released on 7th of June 2021 Notes and RecommendationsBy Peter Nurse Investing.com - European stock markets traded higher Thursday, despite business surveys indicating a regional slowdown, as sentiment.Skype for Business 2016 (v16.x) Lync 2013 / Skype for Business 2015 (v15.x) Note: Currently, Polycom phones deployed with Skype for Business and Lync Server support one registered line. The Cumulative Updates contain important bug fixes as well. Microsoft provides regular cumulative updates which can be found here on the TechNet Skype for Business downloads and updates page. Here is my quick reference guide to patching Skype for Business Server environment with Cumulative updates for the Skype for Business application itself.
![]() ![]() Skype For Business 2016 Status Not Updating With Calendar -365 - -Iphone Install Is TypicallyThis includes all the business related data such as agent, campaign, contact and historical data.Since a major upgrade typically contains database schema changes which might cause potential data loss, Contact Expert databases will need to be updated to reach compatibility with the new major version to be installed. When a major upgrade (thus a clean install) is due, the system typically have accumulated a number of previous minor upgrades all of which must be uninstalled individually starting from the most recent.Or, as an alternative, instead of uninstalling all the existing upgrades, the recommended way is reinstalling Contact Expert on a clean operating system (restored from a previous snapshot or installed newly).Contact Expert databases are not removed or altered during a minor upgrade or uninstall process, therefore all the configuration data, except for the ones entered during an installation, are left intact. An upgrade install is typically not usable in such cases.Arriving in the Skype for Business Server 20 Update Rollup this issue is now fixed.Geomant tested the fix with SfB Server 2015 and confirms it works as promoted!Geomant is not aware of the same fix for Lync Server 2013 platforms at this moment. For cloud based agent scripting, a cloud connection is required.64 bit Windows operating system is required for Cloud based agent side scripting! Special Notes Fixed by Microsoft: Cancelled outbound calls to customers remains ringingPlease note that Microsoft acknowledged an issue with Skype for Business Server 2015 whereby calls initiated from within a conference towards a PSTN phone remains ringing even though the originator cancelled the outbound call attempt or even left the conference. Cloud RequirementsFor chat functionality, a Buzzeasy subscription and cloud connection is required. OnCall IVR Version CompatibilityPlease review our official statement on OnCall IVR Engine and OnCall IVR Designer compatibility matrix. Microsoft Lync/Skype for Business Version CompatibilityPlease review our CE Compatibility Matrix with SfB/Lync Platform on Microsoft Lync and Skype for Business support. CE Agent Application CompatibilityCE v7.0 environments will only function properly with CE Agent version 7.0. Skype for Business based chat serviceSkype for Business platform based chat service has been deprecated and removed from Contact Expert 6.0 solution, components include:Customers running chat service prior to 6.0 will need to update their corporate web site to include reference to the new cloud based chat services SMS capabilities are removed from the productContact Expert 6.0 SMS messaging capability has been removed from the solution. While using it is not yet explicitly blocked, runtime errors might show up. Customers using old/legacy scripting are required to migrate to the new cloud based scripting platform.Legacy scripting is not tested to cooperate with other components of the product. Legacy scripting is deprecated and will be removed in future releasesOld scripting or legacy scripting is deprecated and will be removed from the product in future releases. What is the best format for usb drive on macFeature MatrixHighest priority queue ACD strategy addedSupport for secure HTTPS and TLS communication protocolsContact Expert enabled with predictive dialing strategyAutomated IVR outbound campaigns using On Call IVRIntroduction of a new administration interface – CE Portal – replacing ACE AdminEnhanced Administrative Features using CE PortalAdministrative Interface integrated with Skype for Business to display agent state and start chat conversation from CE PortalUser management and role based access to resourcesRESTful web API is introduced to replace the Client Access ServerRetention blending introduced – allowing to keep a number of agent retained for inbound interaction for a dedicated skillEnhanced predictive dialling strategy enables agents to work in a predictive and inbound modeMulti-tenant architecture – allowing multiple individual organization can share the systemAbility to define custom voice messages. InstallationInstall the product as usual and apply all hotfixes released for this specific version as these fix every critical issues revealed.Please read the Upgrade Guide for further details about the update process and our backup recommendations. Client Access Server - InformationService methods deprecatedClient Access Server Information Service interface methods are deprecated, customization using this API are required to be rewritten using the REST API provided over Management Service, for more information please visit the following article. Client Access Server - Administration methods removedClient Access Server Administration interface methods are removed, customization using this API are required to be rewritten using the REST API provided over Management Service, for more information please visit the following article.
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